1. Data Controller
The data controller for this website is Rhodes Trips, Faliraki, Rhodes, Greece. General Commercial Registry: 181685920000. Email: [email protected] • Telephone / WhatsApp: +30 6972706198
2. Personal Data We Collect
When you use our website, make a sightseeing booking, send a Trips Abroad interest request, contact us, or interact with our forms, we may collect information such as your full name, email address, telephone number, pickup location, selected ride or trip, booking date, number of guests, payment/order reference, message content, consent choices, and any other details you voluntarily provide. We may also collect technical data such as IP address, browser type, device information, pages visited, cookie preferences, and security or performance logs.
3. How We Use Your Data
We use your personal data to process and manage bookings, respond to enquiries, send confirmations or service updates, arrange pickup and operational details, process payments through our payment provider, provide customer support, protect the website from fraud or abuse, improve our services, comply with legal obligations, and maintain basic accounting or administrative records.
4. Legal Basis
We process personal data where it is necessary for the performance of a contract or pre-contractual request, where we have a legitimate interest in operating and protecting our website and services, where we must comply with legal obligations, or where you have given consent, for example for non-essential cookies or optional communications.
5. Payments
Online payments are processed securely through supported payment providers such as Viva Payments. Rhodes Trips does not store full payment card details on its own website systems. Payment providers process payment information according to their own security and privacy standards.
6. Email, Forms & Service Providers
We may use trusted providers for website hosting, WordPress/Elementor functionality, form submissions, email delivery, booking administration, payments, analytics, security, cookie consent, technical support, and related operational needs. These providers process data only where necessary for the service they provide. We do not sell your personal data.
7. Cookies, Analytics & Third-Party Tools
Our website uses cookies and similar technologies for essential website operation and, where enabled, analytics, performance, advertising, maps, anti-spam, security, or communication features. Non-essential cookies are managed through the website cookie banner where required. More information is available in our Cookie Policy.
8. Data Sharing
We may share personal data only where necessary with payment providers, email and form providers, hosting/security providers, website support partners, accountants, legal advisors, public authorities where required by law, or selected local partners involved in delivering a booked ride or travel service. We keep sharing limited to what is necessary for the relevant purpose.
9. International Transfers
Some technology providers may process data outside the European Economic Area. Where this happens, we rely on appropriate safeguards required by applicable data protection law, such as standard contractual clauses or equivalent protection mechanisms where relevant.
10. Retention
We keep personal data only for as long as necessary for the purpose collected, including booking management, customer support, legal, tax, accounting, dispute, security, and administrative needs. Cookie and technical data retention may vary depending on the provider and cookie type.
11. Data Security
We use reasonable technical and organisational measures to protect personal data, including SSL encryption, restricted administration access, secure hosting practices, and trusted service providers. No online system can be guaranteed to be completely secure, but we work to keep your data protected and handled responsibly.
12. Your Rights
Under applicable data protection law, you may have the right to request access, correction, deletion, restriction, objection, portability, withdrawal of consent where processing is based on consent, and to lodge a complaint with a competent data protection authority. To exercise your rights, contact us at [email protected].
13. Children
Our website and services are intended for adults and for parents or legal guardians acting on behalf of minors. We do not knowingly collect personal data directly from children without appropriate involvement from a parent or guardian.
14. Updates to This Policy
We may update this Privacy Policy when our services, website setup, providers, or legal requirements change. The latest version will always be published on this page, with the update date shown in the page header.
15. Contact
For questions about this Privacy Policy or the way we handle personal data, please contact Rhodes Trips: Email: [email protected] • Telephone / WhatsApp: +30 6972706198
